Accessibility
Allianz Amphitheater strives to make our venue and live experiences inclusive and accessible to everyone. Accessibility services are available to guests with a wide range of needs—including, but not limited to, mobility, sensory, auditory, visual, and cognitive disabilities. For questions or information not mentioned below, please contact us before your visit by submitting your request here. Our box office is open show day only, opening 2 hours before the door time.
Accessibility Coordinator and Guest Services Team:
An Accessibility Coordinator and Guest Service team members will be available during your time at Allianz Amphitheater to ensure you have a safe and enjoyable experience.
Arrival & Accessible Entrances:
Our main entrance is located on 5th Street across from the new CoStar building, between Bragg St. and Tredegar St.
Restrooms:
All restrooms are accessible.
Concessions:
All concessions and merchandise stands on the City and River concourses are accessible.
Ticketing:
Tickets located in our accessible section can be purchased online at livenation.com. Our box office is not equipped to take ticket orders over the phone and our website is the only method to purchase tickets.
Our accessible seating area can reach capacity early, so we recommend you purchase online in advance. If you find yourself needing accommodations on the day of the show, we encourage you to arrive to the venue when the box office opens so we can work to meet your request. We have four accessible sections: two in the back of sections 201 and 203, near the VIP boxes, and 2 in the front of sections 201 and 203 behind the pit area.
To find tickets in the Accessible Seating Area of Allianz Amphitheater, select the Filters icon on the upper right of the page where you see available tickets. You will be shown your seat location once the ticket is selected.
Lawn:
Our lawn is general admission and unreserved. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility.
Accessible Parking:
While we do not have on-site parking, accessible spaces can be found in nearby parking garages and surface lots. To view a map of available parking options, please click here. For guests with mobility needs, we offer a complimentary shuttle service from our designated rideshare drop-off and pickup point, located at the roundabout at 7th Street and Tredegar (next to the CoStar Building). An Accessibility Coordinator will be on-site to assist with entry and accommodations.
Medication Needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Dietary Needs:
Allianz Amphitheater is excited to partner with local Richmond food trucks to offer a variety of choices for guests. You may request to speak with a member of our Food & Beverage team for information on what food options will be available at the event your are attending with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
Service Animal Policy:
At Allianz Amphitheater, we have specific guidelines to ensure that all guests—and their service animals—are supported throughout their visit.
Service animals are defined by the Americans with Disabilities Act (ADA) as dogs or miniature horses that are individually trained to do work or perform tasks directly related to a person’s disability. Service animals must be housebroken and remain under the control of their handler at all times. This may include the use of a harness, leash, or other tether.
Service animals are expected to behave appropriately and may not repeatedly bark, growl, jump on, or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. Live Nation and its operating partners reserve the right to deny access to a service animal that disrupts venue operations.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Emotional support animals, comfort animals, therapy dogs, and all other species—wild or domestic, trained or untrained—are not recognized as service animals under Title III of the ADA. Allianz Amphitheater employees are not required to care for or supervise service animals, including cleaning up after them. Service animals must remain on the floor and are not allowed on dining chairs, tables, or other furniture in our food and beverage locations.
If your service animal needs access to a relief area, please contact a member of the Guest Services team. You will be directed to exit and re-enter the venue with their assistance.
Effective Communication Accommodations
If you need a sign language interpreter or other communication accommodations for an event—such as real-time captioning, assistive listening devices, or written materials—please submit your request to this form at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event.
Sensory Kits:
KultureCity's sensory kits are designed to support a variety of sensory needs for both adults and children. To check one out, please visit our box office at the main entrance. Each bag contains noise-reducing headphones, fidget tools, and more! For more information, please click here.
Mobility Device Storage:
We do not have on-site storage for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.